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Warranty Information and Policies™  guarantees our products under a series of warranties for manufacturing defects covering products featured and sold on™.

Under the warranty policies, product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to™  for inspection. At the discretion of™, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of™, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customers cost. Shipping charges will be the customers responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
  • Mistreatment of product
  • Unauthorized alterations
  • Natural disasters
  • Failure to follow the product instruction sheets and labeling
  • Incorrect use
  • Theft
  • Loss
  • Vandalism
  • Destruction
  • Damages occurred while in transit
Warranty Policies:

Each™ product holds its own unique warranty period. Refer to the warranty information and icons located on each products page:
Lifetime Limited Warranty Ten Year Limited Warranty Five Year Limited Warranty One Year Limited Warranty 6 Months Limited Warranty 90 Days Limited Warranty

Warranty Terms & Conditions:

Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact™  immediately. Failure to sign for the package(s) as damaged, refusal of the package(s) or neglecting to note after 2 business days any damage that may have occurred during the shipping process will be treated as warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of™  for any warranty or claim situation and any product outside of 48 hours will not have the option for a return label/call tag.

Any errors occurred during the shipping/freight process using™ prepaid shipping service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time.™ will process the claim information and replace the affected product. For orders shipped using a customers shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company.™ will begin the claim process and provide the customer  with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.™ reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. Standard questions may also be asked in order to provide accurate  and timely customer service. Failure to provide the necessary information requested by and™ Representative may delay the claim process. an RA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to™ for assessment. Failure to adhere RA/Case information to a package will delay the claim/warranty process.

Should you need to return a product due to order cancellation or any reason other than a warranty matter,™ reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to™ 48 hours after receipt of the product and are susceptible to a 25% restocking fee/charge.™ will not accept the return of used or custom made products or graphics. Product should be returned in the manner in which it was received.

Order cancellation must be confirmed and approved by an™ Representative. The cancellation of production order for which™ has produced or ordered raw materials may result in fully charging for labor and materials or™ or imposing  a minimum cancellation fee of up to 50% of the purchase/sale price.

If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of™) will be available with the customer responsible for the difference in cost.
7042 Alamo Downs Parkway, Suite 250
San Antonio, Texas 78238

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